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  • How to clean my quilt ?
    How to clean a quilt depends on the specific model. Classic quilts: Our Classic quilts can be easily washed in the washing machine. Choose a cycle with a maximum of 30°C and spin the quilt gently. It's best to dry a quilt lying down with good ventilation from below. You can also put your Classic quilt in the dryer, but please make sure to dry it gently at a low temperature. Drying in the machine can cause it to shrink slightly. However, we recommend that if your quilt does not have stains, you should regularly fluff and air it out. Washing and drying in the machine can strain your quilt over time, which can affect the longevity of your quilt. Unique quilts: Our unique quilts can also be washed in the washing machine. Please select a hand or gentle cycle with a maximum of 30°C. It's also important to spin the quilt gently. Our unique quilts should not be dried in a dryer. The quilts should be dried lying down with good ventilation from below. However, we recommend that if your quilt does not have stains, you should regularly fluff and air it out. Washing and drying in the machine can strain your quilt over time, which can affect the longevity of your quilt.
  • What is a Quilt ?
    A quilt is a type of blanket that is made in several elaborate steps. First, a quilt top is sewn, which is also called patchwork. This can consist of different pieces of fabric that together create an intricate design. In the next step, a suitable filling is chosen to make the quilt soft and fluffy. The back of the quilt is often made of a large piece of fabric, but it can also be patchwork. To connect the three layers, they are stitched together with intricate decorative stitches, which is known as quilting. Finally, the quilt is edged on the sides, giving it its border.
  • Is the crinkling of a quilt normal ?
    Yes! The crinkled look of a quilt is actually desired! It's the classic look of a quilt. In the past, often worn clothing or scraps of fabric were used for quilting. Additionally, for a long time, washing was done by hand, which put blankets and clothing under a lot of strain. All of these factors have led to a special shabby look that is particularly popular today. Especially after washing, the crinkle look is enhanced.
  • How long does it take for my product to be shipped ?
    We always strive to deliver your product to you as quickly as possible. Shipping of your goods will only take place after receipt of payment. Your order will generally be shipped within 3-5 business days.
  • What is the difference between a Classic Quilt, a Limited Edition Quilt, and a Unique Quilt ?
    Unique pieces: As the name suggests, our unique pieces are quilts that exist only once. Each of our unique pieces receives its own serial number, but they are not part of a collection. With the unique pieces, we can let our creativity run wild. Second-hand clothing and various textile remnants are often used in our unique pieces. Classic Quilts: We designed our classic quilts according to a minimalist principle. They feature a strong minimalist design with simple quilting. They are very modern and come in many colors. Our classic collection is designed to meet our quality and sustainability standards, and we can offer them at an affordable price. Limited Edition: Our limited edition quilts are only available in limited quantities. They are quite complex to manufacture and require a lot of time. The more unusual the design of a quilt, the longer it takes to complete it. Our limited editions can also consist of special materials that are expensive to acquire. Our limited editions are part of a small collection that is only available in limited quantities. They are numbered so that you can always see how many of the collection were produced and which one you have. We always strive to use natural materials for all of our models, but with already used fabrics, we cannot be 100% sure about their composition. In this case, we believe it is more important that textiles are not thrown away but are reused.
  • What payment options are available?
    You can pay with Paypal, credit or debit card, and by direct debit with us. All payment methods are processed through the payment provider Paypal. You do not need a Paypal account for this.
  • Paying as a customer with a PayPal account
    For customers with a Paypal account: After you have added the desired product to your shopping cart, click on "View Cart" to complete your purchase. In the next step, click on "Checkout with Paypal". Now you have the option to either log in or select "Pay with Debit or Credit Card". If you log in, the regular PayPal deduction will take place via your linked bank account or PayPal balance. If you wish to pay with a credit card, do not log in and click on "Pay with credit or debit card" and select credit card in the next field and enter the required information.
  • Paying as a customer without a Paypal account
    For customers without a Paypal account: After you have added the desired product to your shopping cart, click on "View Cart" to complete your purchase. In the next step, click on "Checkout with Paypal". Scroll down a bit first and click on "Pay with credit or debit card". In the following field, you can now choose whether you want to pay by direct debit or credit card. To do this, enter the necessary information to complete the purchase.
  • Can I return a product ?
    If you are not satisfied with a product, you can return it to us within 14 days. Please make sure to return the product in its original packaging, undamaged, unsoiled and unwashed.
  • How does a return work?
    To request a return, please send us an email at info@neyandniq.com. We will then send you a shipping label. Once we receive and inspect the product, we will initiate the refund of your payment.

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